100% Guarantee

You will always receive the highest quality sharpen you have ever experienced with Cutting Edge Saws.  That’s our guarantee. If you are not completely satisfied with your blade sharpen – we will re-sharpen it free of charge or refund your money. We pride ourselves on expert advice and reliable friendly service while delivering the best quality sharpen every time.

Product Warranty

All Carbitool products are covered by a 1 year warranty against defect workmanship and defect products will be replaced and a free replacement will be delivered directly. All other products are covered by a 3 month warranty. No returns are available where damage has occurred through incorrect use or blade abuse by the operator.

If you have changed your mind or if you have ordered incorrectly, please call us for a reorder and return the product to us within 14 days. The item must be in new and unused condition. All returns will be refunded, however we are unable to refund freight charges on returned goods. Items being exchanged will be subject to freight charges. 

If your purchase is damaged in transit we will send you a free replacement. You will need to call us to advise of any damage and return the product to us for assessment.

Privacy Policy

At Cutting Edge Saws we respect your privacy and ensure any personal or business details we collect are kept secure and confidential. Your details will not be shared with any third parties, sold, exchanged, or disclosed unless required by law. Your information will be used to process orders only and from time to time we may send you emails about our special offers or promotions. If you want to be removed from our mailing list, please email us at info@cuttingedgesaws.com.au with "Unsubscribe" in the subject line.

Availability of Stock

Cutting Edge Saws strives to keep all items in stock in quantities to meet your requirements; however occasionally some items will run low or be backordered by our supplier.  If an item you have ordered is unavailable in the advertised timeframe, our staff will contact you immediately to let you know and provide you with the option to replace or refund your order.  Items on our website listed as "Available" are to the best of our knowledge, available to ship to you within the advertised timeframe.  If you have any questions about this, please email us at info@cuttingedgesaws.com.au or call us on 02 9545 4379.

Payment

Goods will be dispatched upon receipt of order form and processing of payment. Payment options within the online shop are via VISA or Mastercard. All transactions are in Australian Dollars. 

Delivery times

Standard delivery for saw sharpening is on a weekly basis, but your actual sharpening time will depend on the type, condition and size of the saw blade. We understand that sometimes there are emergencies and blades need to be sharpened or replaced urgently for you to continue running your business. Please don’t hesitate to call us 9545 4379 if you have an urgent situation so we can help you as best we can.

For standard sharpening of blades that are dropped in to us please allow 3 – 4 working days.

Online Shop Delivery and Shipping details

All products purchased online are delivered via either Australia Post (Registered mail or Express Post) or Courier nationwide. Delivery time is between 2 – 5 days depending on the item and delivery location.

Courier and Postage costs will depend on the size and weight of your product. We can advise you of these costs at the time of enquiry or if ordering online they will be calculated when you proceed to the check out and complete your order and shipping details.

Google Analytics, Remarketing and Google Analytics Demographics and Interest Reporting

Cutting Edge Saws use Google conversion tracking and Google Analytics to help improve our services. A cookie is used to collect anonymous traffic data and this aggregate, non-personal information is collated to assist in analysing the usage of the site. Of course, any data collected will be used in accordance with our own privacy policy.

We use Remarketing and Google Analytics Demographics and Interest Reporting to advertise online via third-party vendors, including Google, who show our ads on sites across the internet. These features use first-party cookies (such as the Google Analytics cookie) or other first-party identifiers, and third-party cookies (such as Google advertising cookies) or other third-party identifiers together to serve ads based on your past visits to our site. 

Visitors can opt out of Google’s use of cookies by Visiting Google’s Ads Settings http://www.google.com/settings/ads or by visiting the Network Advertising Initiative opt out pagehttp://www.networkadvertising.org/managing/opt_out.asp Also view Google Analytics currently available opt outs for the web at https://tools.google.com/dlpage/gaoptout/ 

 

Copyright © 2011 Cutting Edge Saws. All Rights Reserved.